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Problem for HP 24-g237c All in One desktop

Hp all in one 24-g237c
Microsoft Windows 10 (64-bit)

I got the computer a month ago from Costco. Without adding any new software or applications, the computer turned off and on by itself with various error messages.  I went to "Troubleshoot blue screen errors" on Hp site and followed the instructions trying to correct problems without sucesses. What should I do?

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Problem for HP 24-g237c All in One desktop

> I got the computer a month ago from Costco.

> What should I do?

 

If COSTCO will not return/exchange it, then the HP warranty still is valid. 

Contact HP, and make a warranty claim.

HP will repair/replace it, at no cost to you.

 

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Problem for HP 24-g237c All in One desktop

Any other easy way to fix the problem without having to return the computer to Costco or HP?

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Problem for HP 24-g237c All in One desktop

>> Any other easy way to fix the problem without having to return the computer to Costco or HP?

 

No.

 

> I got the computer a month ago from Costco.

 

It should be easy to return it to Costco, for replacement.

 

From: https://customerservice.costco.com/app/answers/detail/a_id/1191

 

On Merchandise: We guarantee your satisfaction on every product we sell,
and will refund your purchase price, with the following exceptions:

 

* Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise)

for ... Computers ...

 

If you require technical support or warranty assistance for any of the products above,
our Costco Concierge Services representatives are available to assist.

 

So, a full refund within 90 days, with "technical support" being offered to you.

 

> Without adding any new software or applications,

> the computer turned off and on by itself with various error messages.  

 

If you have "hardware" problems, then without the exact details of those error-messages,

there is nothing "easy" to recommend to you.

 

If you have "software" problems, then Windows 10 has a "Reset my PC" option, to restore it to its "as-shipped" condition, which is easy to launch.

 

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