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Msrvin
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Message 1 of 2
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Problem opening up desktop

HP Recommended
HP Touchsmart
Microsoft Windows 10 (64-bit)

Attempting to open up I Get  Automatic Repair couldn't

repair your PC then Shut Down or Advanced Options

1 REPLY 1
TheOldMan
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Level 15
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Message 2 of 2
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HP Recommended

Could you please explain "Attempting to open up"?  Do you mean opening the case?  If yes, then a complete model number is needed.  If you mean to do the repair, then that is usually meaning repair Windows.  Using Windows 10 install media may be needed to attempt a successful repair.  Windows 10 media can be obtained here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions while using a working computer.

Then boot this problem PC to the newly created media and pick "repair" from the menu once the PC boots to the media.


I'm not an HP employee.
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