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HP Pavilion Desktop PC 570-p0x
Microsoft Windows 10 (64-bit)

Initially, I wanted to open HP JumpStart but the 5 coloured dots continued to be active, permanently. Wishing to access Product Support to resolve the problem, I'm required to enter Model; Product and Serial numbers. Product Support does not recognise these all of numbers, therefore I can not tell support that my numbers are not recognised. I think I'm about to vanish in  my own desktop.

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Product Name: HP Pavilion Desktop PC 570-p0x

> Wishing to access Product Support to resolve the problem, I'm required to enter Model; Product and Serial numbers.
 
You already have the Model and Product: Pavilion Desktop PC 570-p0x
 
Is there a decal somewhere on your computer's case that gives the serial-number?
Or, if you enter BIOS SETUP, is it displayed?
 
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Sir,

I'm most grateful for your attention.

The serial number as marked on the back plate is indeed the number that is not being accepted by Support.

I'm using Windows 10 - 1703.

Searching for BIOS SETUP does not respond with an answer; it only puts me on to the web.

Ultimately all I want to do is see if JumpStart offers me an advantagous service by opening it up and investigating but I just can't get past the moving dots.

Rapidly concluding to delete the dam programme.

Regards,

Keith

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