Purchased a new laptop, warranty already opened

[Axestar]

6 days ago, I purchased an HP laptop from  Amazon

 As the first step, I examined the warranty. I discovered the warranty had been initiated three months ago. The product was used by someone. I objected to them extending the warranty.

I dont want to use an opened laptop, I want to replace it and HP is not providing DOA letter that Amazon needs to replace the product. 

[Nal_NR]

Hi @Axestar,

Welcome to the HP Support Community. 

This situation will need some additional support from our internal teams in HP. 

I have escalated your issue to HP’s Support Team in your region for their review of possible options available, if any, to resolve your issue.  You should be contacted within 3-4 business days (this does not include weekends or holidays).  

[Axestar]

I bought the laptop on 5th September, team provided no solutions. 

It is difficult. I thought was Hp is best in class. 

Seriously, I can share everything about the case who was taking care of it.