cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
184
Flag Post
HP Recommended

RE-START VS LOG IN

NOA90AA
Microsoft Windows 10 (64-bit)

UNABLE TO LOGIN ONCE I LOG OFF. IT WILLNOT WAKE UP BUT HAVE TO POWER ON TO LOG IN

3 REPLIES 3
Highlighted
Retired
Retired
17,747 17,730 1,296 2,009
Message 2 of 4
152
Flag Post
HP Recommended

RE-START VS LOG IN

Hey there! @texal, Thanks for stopping by the HP Support Forums!

 

I understand you have issues waking your computer from sleep mode.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

As you mentioned you have issues waking your computer from sleep.

 

I have checked the records and found a service advisory related to the issue you have mentioned try the steps recommended below.

 

To resolve this issue, perform the following the steps:


Uninstall the Intel graphics driver, v22.20.16.4771 driver manually.
Download and install the following SoftPaq to update the Intel graphics driver to v21.20.16.4639.

 

Please find the link to update the graphics driver.

 

Refer this article to know more information about the issue.

 

If the issue still persists try the steps recommended below.

 

You can also update other drivers on your PC using HP support assistant. 

 

Refer this article to know more information about using HP support assistant.

 

Try few steps recommended below.

 

1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I Press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.

Now return to 3 above > Additional Power Settings and continue:

5. Look for 'Plan shown on the battery meter' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.

6. Adjacent your choice click 'Change Plan Setting'

7 On next screen click 'Change advanced power settings'

8. A new menu appears. Move down and click > Power Button & Lid

9. Go down the menu and make these changes [battery and plugged in];

 

Lid close .... change to 'Sleep' for both options.

Power Button ... change to 'Hibernate' for both options

Sleep Button ... change to 'Turn Off the display'.
 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how if this works!

Have a beautiful weekend ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
127
Flag Post
HP Recommended

RE-START VS LOG IN

Mr Robot

thank you for offering solution and unfortunatley didn't work.  when downloading, I got response: computer does not meet the minimum requirements. i also checked into newer versions and got response that my drivers are newer versions.  i did uninstall the driver as yourecommended. I did try other option but it didnt work.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,391 2,259
Message 4 of 4
102
Flag Post
HP Recommended

RE-START VS LOG IN

Hi @texal,

 

As I understand you have followed the steps suggested and still having the issue. Don't worry as I have a few other steps which should help you resolve this issue.

 

We need to figure out correctly what has caused this.

Please perform a hard reset first from this link: http://support.hp.com/za-en/document/c01463028

Then please visit this kink for further assistance:  http://support.hp.com/us-en/product/HP-Pavilion-p6000-Desktop-PC-series/4162263/model/4216552/docume...

 

Please disable Hybrid sleep from this link and perform all the steps from this link.

Please if this happened in the recent past you could try a system restore to an earlier time before the issue started. Link for system restore: http://support.hp.com/us-en/document/c03327545

 

Hope this helps.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation