RGEKL3-00097X-WPTWWK-619W03

[Buddy71]

Last night I saw a Windows service update on screen and clicked to delay it. This AM blue window on screen saying "Boot device not found". 4+ reboots, same message.
With HP recovery drive did hard drive extensive tests. Only failed long dst check - failure id: RGEKL3-00097X-WPTWWK-619W03
Got into DOS (via HP troubleshoot option) and "root" drive is X:\. Using DISKPART > list volume all drives are listed as "healthy" but I cannot navigate to any of them.
Questions:
1. What specifically does above failure ID mean? Can't find its meaning elsewhere on web.
2. Does ability see files & directories via dos prompt commands mean anything positive about recovery options?
3. If cloning the disk is best option, please info or link on how to do so.
Thanks

[Paul_Tikkanen · Accepted solution]

Hi:

Enter the code in the box at the link below to get more details...

https://support.hp.com/us-en/contact-hp

You will need to replace the hard drive.

You may be able to recover data on the hard drive, but I can't say for sure.

You can try cloning the hard drive using a free utility such as Macrium Reflect, if it can read the bad HDD.

https://www.macrium.com/reflectfree?x-ca=blog

[Buddy71]

Thanks! Will replace with same hd and hope that my HP recovery drive will let me recover original factory settings and OS.

[Paul_Tikkanen]

You're very welcome.