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HP Laptop 15-dy2073dx

My laptop 15-dy2073dx, randomly will shut down completely after several minutes of being on. Will boot like normal, but while on there is no sound to the speakers, but sound through the headphone jack. I don't know why the computer is randomly shutting down, I talked to an IT technician earlier and reset the BIOS to default, however, that did not end up working and we got disconnected. 

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