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Random freezeups

HP Recommended
p7-1039 desktop
Microsoft Windows 7 (64-bit)

My p7-1039 desktop is driving us nuts because it freezes up at random times with no warning, whether or not we are actively using it after boot up. Cursor sometimes freezes after awhile even if no one touches or uses the mouse! I have tried to run the hp support assistant and can't even get to a point where the tests and diagnostics are finished!  I ran the Performance Tuneup Check and it crapped out at 79% finished...  Checked the BIOS version, which is 6.07, dated 5/4/2011.  How can I speak to a LIVE PERSON for help??  Earlier today this computer was running great; faster than usual and then again it decided to completely lock up.  No way out except a cold reboot.  No error messages.  64 bit Windows 7 is up to date/ service pack 1.  Tried the hp "virtual chat" which wasn't much help.  Using the F2 key at startup did nothing, but F9 ran a basic check and everything passed.

I have no confidence that any diagnostics will run to completion, so what next??



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HP Recommended


Welcome to the forum.

I am not a HP employee.


Try running HP Diagnostics at boot time. (Link). You want HP Vision Diagnostics. Download on a different PC. Create bootable media. Or try tapping "ESC" at boot to run diagnostics from the HDD if it is available. Then select HP hardware diagnostics from the HP Startup Menu.


The symptoms you are seeing can be caused by the following:


1. Corrupt system files. Run a check disk (Link to instructions).


2. Possible malware. Run some offline malware scans to check for this issue.


3. Failing memory. See running HP Diagnostics above.


4. Failing HDD. See running HP Diagnostics above.


Look, other hardware failure can also cause intermittent symptoms. You would also have to look at the power supply as a possible cause. The CR2032 motherboard battery should probably be replaced with a new battery.



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