@msophia,
Thank you for posting your query on HP Support Community,
This looks like a Hardware failure, I would personally suggest you contact our P support team for further assistance.
HP Support team can be reached on www.hp.com/contacthp
Hope this answers your question.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂
Jeet_Singh
I am an HP Employee