Create an account on the HP Community to personalize your profile and ask a question
07-27-2020 07:38 AM
I'm having the same issue with my HP All-in-One 24-cp0158qe with the BIOS update that HP's own "HP Support Assistant" on my computer wants to install. I didn't seek out a BIOS update. HP Support Assistant software notified me of the update and wants me to install it. It seems there is something wrong somewhere with HP's installation process.
07-27-2020 07:13 PM
@PaunchyPirate Let's perform a power reset as per HP standards:
Ensure your device is OFF.
Unplug all the external devices (If any).
Disconnect the power from the computer
Press and hold the power button for about 30 seconds.
Connect the power supply
Press the power button to turn on your device and check if the issue persists.
If the issue persists, after the above steps, try the below:
To recover an earlier version of the BIOS on your computer:
Turn off the computer.
With the computer off, press and hold the Windows key and the B key at the same time.
Still pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
If the key presses do not work, press and release the Power button, and then immediately, press the Windows and B keys at the same time, repeatedly, until the computer beeps or opens the BIOS update screen.
The power LED light remains on, and the screen remains blank for about 40 seconds before anything displays on the monitor. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.
If the HP BIOS Update screen displays proceed to the next step.
If the HP BIOS Update screen does not display, do one of the following depending on the condition:
Computer starts into Windows: The computer starts into Windows if the power button and keys are released too soon. Repeat the previous steps, holding the power button down for 2 or 3 seconds.
Power LED light turns off: The computer turns off if the power button is pressed and held down too long. Repeat the previous steps, holding the power button down for between 2 and 3 seconds.
After repeated attempts, the HP BIOS Update screen does not open: Your computer does not support this function or it has a hardware problem that is preventing the tool from opening.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 4 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
07-28-2020 08:54 AM
Thanks Riddle for your help.
I've done what you suggested (both the power reset and the BIOS recover/update instructions you provided). After doing both, the BIOS still will not update to F10 with the same error (Attempting to update with an older version than already exists). I've tried the update from inside the HP Support Assistant tool and also from outside the tool in Windows. Same error. I'm not going to attempt the 3rd option using an external USB drive. I'll wait until HP decides to figure out why this happens and updates something on their side. I've spent too much of my valuable time trying to do this update.
07-28-2020 06:36 PM
@PaunchyPirate If none of that helped, I'm afraid this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee