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Rendsborg
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Message 1 of 2
153
Flag Post

Restart failure

HP Recommended
Microsoft Windows 10 (64-bit)

My HP desktop dont return from restart.
When I send my HP desktop to restart it turns off, but
dont start up afterwards.

The failure causes Microsoft Update failure.

1 REPLY 1
CF4
Level 9
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Message 2 of 2
Flag Post
HP Recommended

Hi

 

Please 1st try a Hard Reset

Press and Hold the PWR off button for 4 seconds to force a PWR off.

Unplug from the wall.

Press and hold the power button for 15 seconds to complete the reset.

####

 

Do you have any Recovery Media?

 

DO NOT use the F11 function.

 

Make, Model and OS please, and SKU if possible.

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