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Restart failure

HP Recommended
Microsoft Windows 10 (64-bit)

My HP desktop dont return from restart.
When I send my HP desktop to restart it turns off, but
dont start up afterwards.

The failure causes Microsoft Update failure.

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Message 2 of 2
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HP Recommended



Please 1st try a Hard Reset

Press and Hold the PWR off button for 4 seconds to force a PWR off.

Unplug from the wall.

Press and hold the power button for 15 seconds to complete the reset.



Do you have any Recovery Media?


DO NOT use the F11 function.


Make, Model and OS please, and SKU if possible.

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