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Restoration Incompete

HP Recommended
HP Pavillion
Microsoft Windows 10 (64-bit)

I have been on the phone with HP for 4 hours and 15 minutes and my computer still isn't restored.  I purchased this less than a year ago and now they tell me I have to purchase a Recovery Media.

 

Shouldn't a computer last longer than a year.  It is a business computer.  Would love some suggestions 

 

Thanks, Michelle

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@MichelleCMBR

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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I still have not heard from the "Customer Loyalty Manager" in India.  Is there someplace in Missouri that I can take the computer to be fixed or have a new mother board put in?

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