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Honor Student
Posts: 2
Member Since: ‎01-12-2018
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S.m.a.r.t. disk error

Product Name: 450-100nl
Operating System: Microsoft Windows 10 (64-bit)

ID error:

94GEKT-81R909-X87SLK-609903

 

does Someone tell me about  ID error above?

 

The guarantee has not exipred.

 

What can I do for?

 

Thank's a lot everybody

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Re: S.m.a.r.t. disk error

@Fabio67


Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

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Provost
Posts: 65,759
Member Since: ‎01-29-2009
Message 2 of 3 (74 Views)

Re: S.m.a.r.t. disk error

@Fabio67


Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

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BH
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Honor Student
Posts: 2
Member Since: ‎01-12-2018
Message 3 of 3 (71 Views)

Re: S.m.a.r.t. disk error

thanks so much BH, i call HP for a replacement.

Smiley Wink

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