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AbuRomaissae
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Message 1 of 2
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SHORT DST : FAILED

HP Recommended
HP Compaq Pro 6300 SFF
Microsoft Windows 10 (64-bit)

hi . I'M ASKING FOR SOLUTION TO THIS ERROR IN MY HP DESKTOP . ANYONE CAN HELP ME PLEASE 

 

SHORT DST : Failed 

 

FAILURES ID :

OU4ESO-0009B8-RXP96J-60XX03

 

PRODUCT ID : G4K06PA#ABJ

1 REPLY 1
Paul_Tikkanen
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Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

99% of the time you get one of those 24 character failure ID codes regarding the hard drive, it means the drive has failed, needs to be replaced and the operating system reinstalled.

 

The code you received provides no further details...just 'Failed.'

 

Below is the link to the service manual for your PC.  You can find the hard drive R & R procedures in the manual.

 

http://h10032.www1.hp.com/ctg/Manual/c03348601

 

After you replace the HDD, you can reinstall W10 for free as follows...

 

Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
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