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‎04-29-2023 01:33 PM

HP Recommended

When starting the PC blue screens and in a white box appears a message saying that there is a SMART hard disk error. Upon runnin the HP software tests it shows this error ID: 6E3RBX-000BKP-X87T61-60QA13, please advice.

 
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1 REPLY 1

‎04-29-2023 02:18 PM

HP Recommended

Hi:

 

Enter the requested information at the link below to see if the report provides additional details.

 

HP Customer Support - Service Center

 

You will most likely have to install a new hard drive and reinstall the operating system.

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