(SOLVED) For everyone who is having black screen after login problems

[Brim223]

---

@OmenDex wrote:

I Grabbed the 880 spesific fix and it did not seem to work, does the fix work for you Brim223?

---

My pc, the 870, is not in the release notes of the fix, so i didnt installed it. ( I dont know if i should try... )

[PleaseHelpMeM8]

I can confirm that this fix also worked on my ENVY X360

[chzehong]

I downloaded, executed, and rebooted on my 2017 OMEN. 

Didn't work.  

So I disabled App Readiness (for now), and wait for a more solid patch/ solution. 

[GreatUniterJ]

1. [windowskey + "R"]
2. type "services.msc" - press OK
3. Disable "App Readiness" (not just STOP)

[Ian-from-Oz]

Having this problem on an almost new Spectre x360 ... log on takes effect after about 10 minutes.

However, seem to be unable to implement the recommended temporary solution of disabling App Readiness - on my machine, the highlighted dropdown seems to be locked (greyed out) to Manual, so I don't have the option to change that to Disabled.

Any thoughts about how to activate the dropdown would be appreciated!

[RolfHardi]

@Ian-from-Oz

Have launched the ms-config as administrator?

[Ian-from-Oz]

@RolfHardi ...  Thank you!  No I didn't, I was using my regular user account...  I'm sure that was the problem.  I have just tried the patch described at this location https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-870-200/13687063/model/1645016...  even though it was for an Omen machine, but without apparent effect even though it said the patch had installed successfully.

So I will now try the temporary solution through my administrator account.

Two further questions:

1. Would it be important to uninstall the patch which had no positive effect, and if so how?

2. If I succeed in disabling this service, how will I know when it can be re-enabled again?

Thanks for your help!

EDIT:  I have now successfully disabled the App Readiness service and login is now working normally.  Another huge fan of @RolfHardi !!!

My questions 1 & 2 remain, and any help appreciated!

[Karin-ali]

hallo allemaal,

ik denk dat dit probleem al heel lang gaande is  ( 2014 ), ik refereer naar onderstaande link

HP zegt MS en MS is al heel lang op de hoogte.

zij houden ons voor gek .allemaal terugsturen deze waardeloze service.

https://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/app-readiness-service-quest...

[koestneb]

I have been advised by two experienced computer techs that disabling app readiness is not a good idea, as it is likely to cause more problems.

Meanwhile, I wish to register my disgust with both Microsoft and HP for this mess.  My brand new HP computer is having the black screen on boot-up problem.  Microsoft online tech was both useless and personally insulting.  HP is just completely absent from any discussion or assistance.  If a genuine fix is not provided soon, this computer is going back to the store for a refund, and I will certainly NEVER BUY ANOTHER HP PRODUCT.  Quality and customer service are pathetic.

[Ian-from-Oz]

@koestneb - Hear, hear!  I too have a very new HP laptop and so far I am very unimpressed.  I have a range of issues I am compiling with it.  I thought HP would be a reliable brand, but I am having serious doubts right now.  If I can return mine, I probably will.