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‎11-05-2018 09:18 PM

HP Recommended
Product: Pavilion Desktop A6610 IN
Operating System: Microsoft Windows 7 (32-bit)

My HP PC once powered on, is getting stuck in the HP logo page. Function keys not working. Unable to open bios or system recovery. Have tried f10 f2 esc win+b del to access bios page but nothing helped. Tried removing ram and putting them back but nothing helped. Pls help.

1 person had the same question
1 REPLY 1

‎11-07-2018 08:16 AM

HP Recommended

@pmukherjee

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your PC gets stuck in HP Logo,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

 

You could refer to this article for troubleshooting steps: Click here

 

If the issue still persists, I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

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