Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

STUCK IN HP welcome page on startup

HP Recommended
Pavilion Desktop A6610 IN
Microsoft Windows 7 (32-bit)

My HP PC once powered on, is getting stuck in the HP logo page. Function keys not working. Unable to open bios or system recovery. Have tried f10 f2 esc win+b del to access bios page but nothing helped. Tried removing ram and putting them back but nothing helped. Pls help.

5,216 5,204 271 395
Message 2 of 2
Flag Post
HP Recommended


Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂


As I understand, your PC gets stuck in HP Logo,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 


You could refer to this article for troubleshooting steps: Click here


If the issue still persists, I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation