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Screen Black

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HP Stream 14”. When plugging the charger in the light on the side turns white. Also, the power light turns white as well when the pushing the power button. When pushing the power button to turn off the light goes away. Still, the screen is black. I do not hear anything that indicates that the laptop is running 

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Hi @AMH313


Welcome to the HP Support Community. I'd be happy to assist you with the "Black Screen" issue. 


Try connecting the computer to an external monitor. 


Please try these steps - HP PCs - Computer Does Not Start 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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