• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended

HP Stream 14”. When plugging the charger in the light on the side turns white. Also, the power light turns white as well when the pushing the power button. When pushing the power button to turn off the light goes away. Still, the screen is black. I do not hear anything that indicates that the laptop is running 

1 REPLY 1
HP Recommended

Hi @AMH313

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Black Screen" issue. 

 

Try connecting the computer to an external monitor. 

 

Please try these steps - HP PCs - Computer Does Not Start 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.