cancel
Showing results for 
Search instead for 
Did you mean: 
AMH313
New member
1 0 0 0
Message 1 of 2
189
Flag Post

Screen Black

HP Recommended

HP Stream 14”. When plugging the charger in the light on the side turns white. Also, the power light turns white as well when the pushing the power button. When pushing the power button to turn off the light goes away. Still, the screen is black. I do not hear anything that indicates that the laptop is running 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 2
Flag Post
HP Recommended

Hi @AMH313

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Black Screen" issue. 

 

Try connecting the computer to an external monitor. 

 

Please try these steps - HP PCs - Computer Does Not Start 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation