cancel
Showing results for 
Search instead for 
Did you mean: 
Southsidede210
New member
2 1 0 0
Message 1 of 3
212
Flag Post

Screen black but sound like starting no led but have power

HP Recommended
Hp AIO 24-g216
Microsoft Windows 10 (32-bit)

Ok my hp AIO 24-g216 computer was working fine then started locking up had to shut down via power button. Then I didn’t use for like 3-4 days and when I tried to turn all I got was a black screen and the mother board or hard drive kicks on but fan does not. I have light in back indicating I have power but the led in front is not on. Really need help trying to troubleshoot before I have dish out to repair store. 

2 REPLIES 2
Lil_Boy_Blue
Level 12
7,692 7,654 332 702
Message 2 of 3
Flag Post
HP Recommended

Hi


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics driver (W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

Southsidede210
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Sorry just responding but been busy w/ work. I tried all that but still won’t turn on. I’m thinking gonna have to send it in to a shop to see what the damage will be. Thx you if u have any other ideas feel free to send em. 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation