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HP Recommended

my laptop is stuck and isn't working only cursor is moving but that doesn't work when i click on anything

1 REPLY 1
HP Recommended

Hold down the power button for 10 seconds to shut down the system, then restart it.

If this does not work then unplug from wall (if desktop system).

 

Bring up the windows event viewer and look in "system" for any errors about the time the screen froze.

 

This symptom, screen "black", no keyboard response, but cursor can move just happened to me, yesterday 6/28 12:23pm.   When I looked in the event viewer I found 20 Microsoft windows updates followed immediately by an NVidia error.  

 

If reboot does not work then post back here with the model and product ID.


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