Screen freezes when charging plugged in

[Ag2912]

The product is a HP pavilion Gaming laptop ryzen 5 with windows 10 ([Personal Information Removed] serial number). When I plug in charging into my laptop the screen freezes and to work on it again i've to switch off the charger and force restart again. 

[sandytechy20]

@Ag2912

Welcome to the HP support community.

I understand that the screen is freezing while charging, I am glad to assist you.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.