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Neechelp2018
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Message 1 of 3
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Short DST Failed Failure ID: 932P3K-93E95N-XD7URA-60R003

HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

 

I am getting the following  error and my laptop is not booting. Can you help?

 

Failure ID: 932P3K-93E95N-XD7URA-60R003

 

My laptop is only a couple of months old.

 

Thanks for your help.

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CF4
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Message 2 of 3
Flag Post
HP Recommended

Hi

 

HP Notebook - 15-bs017ca
HP Notebook - 15-bs017ca
 
Hopefully one of the Moderators will pick this up and offer help.
 
   HP Notebook - 15-bs017ca  :-  Hard Disk 1 Quick Test Failure

Warranty status:

Covered under Manufacturer warranty7  months remaining

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mdklassen
Level 12
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Message 3 of 3
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HP Recommended

@Neechelp2018 wrote:

My laptop is only a couple of months old.


As the Other Person indicated, your HP Warranty still is valid.

 

So, click Contact HP, to open a claim against the warranty.

HP will repair/replace the disk-drive, at no cost to you.

 

Note that any personal files that exist on the disk-drive will not be copied to the new disk-drive.

So, one method to try to "rescue" those files:

 

  • remove the disk-drive from your computer
  • connect it as a secondary disk-drive in some other computer
  • try to access your personal files, and try to copy them onto that computer's primary disk-drive
  • return the disk-drive to your computer
  • contact HP


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