SimplePass demand new password

ss12345 · ‎10-07-2021

Yesterday I changed my log in option. I wanted to get rid off pin number. Everything was ok. Today I open computer, it required pin number, which I wrote, but then a window appears with text: SimplePass requires Windows password verifigation again before you can go on. And below there's my username, computer name and blanc space for new password and verifying new password.

So weird.

I've wrote my pin, totally new pin, password for microsoft account and everything, but nothing is accepted. I've restarted the computer etc.

What is wrong with this???

Dragon-Fur · ‎10-07-2021

@ss12345

SimplePass is third party software.

The software is long unsupported - at least as far as I know, the support for SimplePass collapsed (at least in our region) years back.

If you are fortunate, the first solution will work.

What to do?

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Fingerprint Sensor / Forced Reset

HP Document

HP Notebook PCs - Computer Does Not Start (Windows 10)

If the fingerprint sensor suddenly stops working on your computer

OR

If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).

Reminders

A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk.

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

Use Categories to narrow the results.
Select your Video

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What else?

See if you can start the system in Safe Mode and log in using your password - Safe Mode bypasses the need to use the SimplePass. If you can get logged in, see if you can remove SimplePass from the Startup process.
Talk to Microsoft. Caveat: It is unlikely Microsoft can / will help if SimplePass is still in charge of the login process.
If you have a viable System Restore Point, use System Restore to "take the system back" to a date / time before the problem started. If it works, this is a preferred solution since the process generally does NOT lose / impact your personal data.
If all else fails, run a system Recovery (remove and reload Windows). This is going to wipe out your data - hopefully you have made backups of your account files and folders. Recovery also requires that you reinstall all your software. Finally, if you decide to reinstall SimplePass, you will also need the backup of your .opt file (your "Vault" / database file of your passwords). Think before doing...

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Password Help in the Community

What to do?

The Community can help only to the extent of providing basic information.

Following is my own compilation of "try / consider" suggestions.

Example:

If you are attempting to sign in using Windows, scroll down and see section Microsoft Account Login

Community members are prohibited providing any information that can / will breach the computer's security.

Both the "Power On" BIOS password and Windows logon passwords are affected by the restrictions.

NOTE: Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).

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Community Policy / Rules

According to the Community's Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Open website HP World-Wide Support

Select your region and follow the prompts

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Available Options

For other than the Power-On BIOS password,

Start Here and work your way down the list of suggestions.

Finding your Product Name, Product Number, or Serial Number

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Microsoft Account Login

If you are using a Microsoft Account to log into the computer,

You might be able to get help from Microsoft.

Reminder: You can reset your Microsoft password using a different computer

General Reference / FYI (For Your Information)

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

Ask the Community: Microsoft Community

September 2020

Microsoft Community - Incorrect Password after Windows 10 update – Page 2

Workaround / Solution – Remove trailing space from username

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What else?

Microsoft or Local Account

A licensed Microsoft Technician can perhaps provide you access to the computer.

Be prepared to show proof of ownership.

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What else?

Windows PIN Login issues?

Resolve login issues with your login PIN through Windows / Microsoft.

Reset your PIN when you’re signed out on Windows 10

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Fingerprint Sensor / Forced Reset

HP Document

HP Notebook PCs - Computer Does Not Start (Windows 10)

If the fingerprint sensor suddenly stops working on your computer

OR

If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).

Reminders

A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk.

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

Use Categories to narrow the results.
Select your Video

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HP Options - Change / Reset Password - Windows

NOTE:

The last option in the document (Reset) can be used if other solutions fail.

Read the section carefully - you will need to have previously (already) created backups of your personal data to recover your personal files and folders.

HP PCs - Change or Reset the Computer Password (Windows 10)

OR

HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube