Since I added an HP printer, my new HP Pavilion Desktop freezes on startup at the black HP screen

[Rubycrayola]

Since I added an HP Office Jet Pro 8025e printer the Desktop will freeze on startup in the morning after being shut down.

I've removed the printer twice now off of the computer, unplugged it and still the computer freezes on startup.  It seems I cannot turn off the computer, because I have to unplug the computer, and hope it will start up without freezing, but it always freezes and once on, the screen says that programs weren't shut down properly, but I did shut down programs before shutting off.  And then it will restart.  The printer works fine regardless of whats happening with computer.

[Irwin6]

Hi @Rubycrayola,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC freezing.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support