11-05-2018 07:21 AM
My computer will not wake up with movement of mymouse. It will if it is for a short time, but if I leave the computer on and leave overnight, whenI come back in it will not. I have to hard shut the unit down and restart it. It didn't use to be that way when I purchased it about a year ago. But after an update it is a problem....
11-06-2018 11:55 AM
Welcome to HP Forums. This is a great place to get support, find answers and tips.
I have gone through your Post and I would like to help
To assist you better please provide me with the complete computer model or the product number
You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
I Am An HP Employee
11-28-2018 04:06 PM
Thanks for keeping me posted
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows has all the latest updates
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.
Let me know if this helps
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee