Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

So, whenever I “try” to log into my laptop it freezes up!

HP Recommended
Microsoft Windows 8 (64-bit)

Once I turn on my laptop you only have a certain amount of time to login before it freezes, whenever I login in that time limit it logs in but my screen turns black but I can still move my cursor through it all. It started happening when I was playing a few games and it wouldn’t open one of the tabs so I exit the screen out. Then, I couldn’t open ANY windows at all. So I restarted my laptop and it started to do this.

HP Support Agent
HP Support Agent
31,166 31,117 2,614 3,972
Message 2 of 2
Flag Post
HP Recommended


Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher.


Before troubleshooting lockup or freeze problems on your computer, check these items for a better solution to specific symptoms:

  • If a blue screen error opens and you cannot continue, go to Error Messages Display on a Blue Screen.

  • If the computer locks up during bot or while logging in or at random times, or shortly after turning on the computer, a hardware component might be failing. For information about testing for a failing component, go to Testing for Hardware Failures - Get back to us with the results, use F2 during a restart to access the diagnostic menu and perform an extensive system test to ensure this isn't a hardware issue.

  • If lockups occur when coming out of a sleep or suspend mode, restart the computer. Adjust the power settings and update the BIOS to fix this problem. For more information, go to Sleep and Hibernate Issues (Windows 10, 😎.


(By the end of this article all the issues should be resolved)


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation