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PugPuggy621
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Message 1 of 2
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Start on and then off

HP Recommended
Microsoft Windows 8.1 (64-bit)

I have a Pavillion and cannot start up the laptop.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PugPuggy621
Thank you for posting on the HP Support Community.

  •  What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  •  Have you tried any troubleshooting steps?
  • Have you made any hardware/software changes?
  • What happens when you start the computer?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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