• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)
Microsoft Windows 11

TPM error.jpg

1 REPLY 1
HP Recommended

Hi

 

You seem to have a W11 Home PC with Microsoft "Device Encryption". Device Encryption is similar to BitLocker found on W11 Pro. This function seems to be enabled without user knowledge on some new OEM PCs running W11 Home.

 

My son recently purchased a new HP Laptop. We backed up the BitLocker recovery key to his Microsoft Account and local external media for possible future use. 

 

The drive is encrypted with the BitLocker key stored in the TPM. You may be locked out of the system if you don't have the BitLocker recovery key.

 

I would contact HP for assistance.

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.