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Johnnyboy8387
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Message 1 of 2
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‎05-10-2020 01:02 PM

HP Recommended
Product: hp19 2114 all-in-one
Operating System: Microsoft Windows 10 (32-bit)

I have an HP 19 all-in-one PC that won't start up. I've checked the power cord and have done the hard reset by unplugging the there cord and then pressing the power button for 10 seconds. Nothing. I took the back cover off and the light next to where the power cord is plugged into the back of the computers is one when it's connected to an outlet. Any ideas to reboot or turn power on or reset it to get power on?

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WAWood
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Message 2 of 2
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‎05-15-2020 08:17 PM

HP Recommended

@Johnnyboy8387 

You said you took the back cover off -- which should enable you to see the case fan.  Reboot the PC and look to see if the fan starts spinning.  

 

If it does, that means your PC is power ON, it's just not booting into Windows -- and if you have another PC you can use to make boot media, you can  try to repair that.

 

If it does not, that implies motherboard issues, and those are hardware and we can do nothing for you about those.

 

Let us know what happens.



I am a volunteer and I do not work for, nor represent, HP
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