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    Fix Windows 10 Update Issues

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Message 1 of 2
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Status 0xc00000e9

HP Recommended
touchsmart 320

Cannot get computer to boot. Tried all options with safe mode and recovery but all password protected. Computer was a gift and have no clue what said password is.


file: /boot/bcd

status: 0xc00000e9

info unexected error has occured

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Thank you for joining HP Forums. 

I'll be glad to help you 🙂 


As I understand you are unable to boot into windows due to the error-"0xc00000e9",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted a startup repair?


If you haven't, here's what you could attempt to do:


1: Perform Startup Repair

On the Advanced options screen, you may choose to perform Startup Repair.

Allow the process to diagnose and repair your system, and hopefully, it will boot normally.

2: Repair the Master Boot Record

If your Windows 10 cannot boot, you will have to again boot into Advanced Startup Options and select the Command Prompt option, which you can see in the above Advanced Options screen image

Next, run the following command one by one to repair MBR:


If all the commands execute successfully, restart the system. Usually, it should fix the problem.

3: Re-install Windows using Reset This PC option


If the issue persists: The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).


Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

I am an HP Employee

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