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HP Recommended
Microsoft Windows 11

The computer all of sudden stopped working for our son.  Opened it up and the fans are on but to system beeps or boot up.

1 REPLY 1
HP Recommended

Hi @slimeline,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

 

If your HP laptop is not booting up and there are no system beeps, it could indicate a hardware or power-related issue. Here are some steps you can take to troubleshoot the problem:

 

Check Power Supply:

  • Ensure that the laptop is receiving power by checking the power adapter and the power outlet.
  • Try using a different power outlet or power adapter if possible.

Remove External Devices:

  • Disconnect all external devices such as USB drives, printers, etc.
  • Remove the laptop battery if it's removable.

Please follow the steps:

 

  • POWER DRAIN:
    Please Shut down the computer.
    Unplug the computer from the wall socket.
    If the battery is non-removable, while the computer is ON, hold the power button down and wait for the computer to shut down and still hold the power button down
    Please reconnect the charging cable and try to turn on the laptop.

 

  • CBR:
    Press the windows key and then followed by the key "B" and then the power button for around 3-4 seconds, release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.
     
  • CMOS:
    Press the windows key and then followed by key "V" and then the power button for around 3-4 seconds, release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

 

If the issue persists, Please share the details below.

  • If the unit is booting to Windows?
  • If there is any beep sound or blinking lights on the unit?

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 
HP Support
 

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Sneha_01- HP support
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