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Message 1 of 2
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Storm caused power surge. Have surge protector but computer went off would not turn back on. L

HP Recommended

Hp model 24 10027c

Storm caused power surge computer went black.  Have surge protector and printer went off but came back on.  Tried unplugging everything and hard start.  Light comes on in back but won't turn on

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Hi @Tbrown2,

 

I'd like to help!

 

Please connect the printer and computer to the direct wall outlet and check.

 

Try the below suggestions-

 

Step 1: Remove discs and devices

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  1. Turn off the computer.

  2. Remove any discs and USB devices.

  3. Remove memory cards from the card reader slot.

  4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

  5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

  • If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

  • If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Step 2: Perform a hard reset

 

For instructions refer to -Computer Does Not Start (Windows 10, 😎

 

Step 3: Run hardware diagnostic tests

 

Step 4: Refresh or reset your PC

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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