• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-27-2022 05:50 PM

HP Recommended

Can't get off this screen. Tried "continuously hitting" f2 and then f10 right after turning it on just as I read to do so. And then I get same screen again. Can't believe I payed my hard earned money for something not supposed this dumb. Please advise 

Category:
2 people had the same question
1 REPLY 1

‎12-29-2022 03:17 PM - edited ‎12-29-2022 03:24 PM

HP Recommended

Hi

 

Try all fixes at this site: https://support.hp.com/us-en/document/c04126730 

 

You will have to contact HP Support for factory service, if the above recovery steps fail, so HP can:

 

Reprogram the BIOS chip

Replace this part

Or replace the MB.

 

Or purchase a used identical MB (you are out of warranty). It may be possible to use any compatible uATX MB with your chassis. Your PC has standard ATX PSU connections and the front panel connectors should also work with a retail MB. You will have to verify this.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.