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riza0406
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Stuck on press ESC for startup menu

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HP15
Microsoft Windows 8.1 (64-bit)

I had made a post about not being able to reset my PC due to bsod but I managed to reset it to factory settings. When it turns on at the bottom it will say "press ESC for startup menu"... and my screen blinks on and off. 

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Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@riza0406 This could be a hard drive failure, to confirm I suggest we perform a hardware test using the below steps:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

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Riddle_Decipher
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