• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎10-03-2021 12:28 AM

HP Recommended
Product: Elitebook 840 G4
Operating System: Microsoft Windows 10 (64-bit)

At first my device restarted by itself and updated windows. Then when the windows update process took place when it was still 11% I accidentally forcibly turned off the device so that it updated Windows failed so I restarted it. There is an inscription "undoing changes made to your computer". Something like this happened before but there was no problem. But this time after the writing I waited until it was finished. But my device just stuck on the logo. I try to ask Some people who understand IT, said they could not enter the BIOS.  What must i do ?

1 person had the same question
1 REPLY 1

‎10-04-2021 12:49 AM

HP Recommended

@Crochonout -- you probably do NOT have a "BIOS problem".

I would purchase a new disk-drive, to replace the current disk-drive, and reinstall Windows onto the new disk-drive. Then, reconnect the current disk-drive as a "secondary" disk-drive, and copy all your personal files onto the new disk-drive.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.