09-30-2017 11:15 PM
After updating BIOS for my PC "HP ENVY Curved All-in-One - 34-a150"
I get error message while booting up "see attach". I looked for solution in HP center but failed. I try to re-update BIOS but still same error appear.
Of course, I could escape this error message and starting up machine.
Please need your advice.
10-05-2017 03:29 PM - edited 10-05-2017 03:31 PM
> missing product information
Your computer: https://support.hp.com/us-en/document/c05084511
Look on the back of the computer.
Is there a sticker that gives the product-name, and the serial-number of the computer.
If so, enter BIOS SETUP, and enter those values into the appropriate place on the appropriate screen.
Save/Exit from BIOS SETUP, and let it reboot.
10-05-2017 03:35 PM
The only BIOS update that I can find is at:
Did the program that you ran to update the BIOS make a "backup" copy of the BIOS, before it updated?
If so, it may be possible to "downgrade" to that BIOS, but, I wonder if doing so will "reinstate" the now-missing information.
10-08-2017 08:45 AM
I have scrolled-through the images at: http://store.hp.com/us/en/pdp/hp-envy-curved-all-in-one---34-b015t
It is possible that HP removed the label for the production of the images.
Have you looked at the bottom-side of the base?
Is there any removable panel on the back? The product-decal could be hidden there.
10-22-2017 01:26 AM
I got the same error after a BIOS upgrade, There is label hide inside is located from behind at the left side, pull-down so you can get the Serial, Product no, and Model, but other information that was deleted by the BIOS upgrade process is the CT, and this is pasted inside the computer, right behind the curved screen (so convinient).
When i press enter i got a screen with a message that says, "Press the key ESC for Startup Option" so press it but only a message appears on the right side that says 'Statup Option' stay this way. The only way to continue with the BIOS menu is disconnect the HD so you can run a pendrive OS or something that does not require this info to continue.
After remove HD, You need to press ESC repeadly just after turn on so you can se a menu with more options, and press F1 to see the missing information.
Right now, i can't restore that information yet, Please let me know how can I correct this issue from the BIOS upgrade EEPROM erase.