Showing results for 
Search instead for 
Did you mean: 
New member
3 0 0 0
Message 1 of 2
Flag Post

System crashes....

HP Recommended
compaq cq5110y
Microsoft Windows 7 (64-bit)

I recently purchased this computer and am trying to build/upgrade it. When I first turned ity on and was installing a program it crashed, and kept doing it. I purchased a brand new 400w power supply and installed it and it is doing the same thing. Do I need a bigger power supply or is there another road to go down with troubleshooting? The compaq is the original except for cpu which is the amd phenom x4 9650.

Level 12
Level 12
6,758 6,742 636 1,521
Message 2 of 2
Flag Post
HP Recommended


Welcome back to the forum.

I am not a HP employee.


The Compaq PC is about nine years old.


Did you replace the CPU and, if so, was the PC stable before replacing the processor? Is it possible to install the HP factory processor to test for stability?


Replacing the PSU was a good move. A 400 watt PSU should be fine for this PC. Have you replaced the CR2032 MB battery lately?


Check system memory using MemTest86 Version 4.3.7 (Link).


Have you eliminated corrupt operating system files/drivers and malware as possible causes? I would do a clean Windows install to verify this. You could use a different HDD to install Windows to if you want to keep the current OS installation intact.


Or use Macrium free (Link) to create an operating system (OS) image on external media. You will also need to create a bootable Macrium recovery disc so you can restore the image to the current HDD if you overwrite the existing HDD with a new Windows installation.







0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation