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Samson6104
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Message 1 of 2
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System frozen on hp invent screen can't get to the BIOS menu I am using a desktop HP Pavilion .

‎08-28-2019 04:21 AM

HP Recommended
Operating System: Microsoft Windows XP

The computer just went off as I was working on it tried to turn it on and it won't reboot, unfortunately I do not have any reboot disks or files on a USB stick to reboot where can I get the files from to put on a a usb stick and try again  idea 

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Grzwacz
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Message 2 of 2
Flag Post

‎08-28-2019 05:23 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

It is very hard to troubleshoot without a complete HP product number.

 

Are you really using Windows XP? This suggests your PC may be very old. HP may not be providing any PC support for this product at this time.

 

Can you get to the BIOS at system startup? Try tapping "F10" at startup before the HP invent screen appears.

 

You may have a hardware problem if your PC is stuck at the HP Invent screen and you cannot get to the BIOS.

 

Regards

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