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HP Recommended
HP 15 Notebook
Microsoft Windows 10 (64-bit)

Whenever i hybernate, put to sleep or shut down my system, the screen goes off but the light by the side that signifies that the system is on stays on.

It stays like this until i hold down the power button to force a shut down.

what do i do please?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Ugo-Daniels,

 

 

Good Day. A warm welcome to the HP community. I reviewed the post regarding the computer having shut down issues. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂 It is a privilege to share this platform with you. 🙂

To assist you with accurate information I would require more information regarding this.

  • .Did this happen after a software or Windows update?
  • Did you try a hard reset on the computer and check?

For now please try these steps:

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Ugo-Daniels,

 

 

Good Day. A warm welcome to the HP community. I reviewed the post regarding the computer having shut down issues. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂 It is a privilege to share this platform with you. 🙂

To assist you with accurate information I would require more information regarding this.

  • .Did this happen after a software or Windows update?
  • Did you try a hard reset on the computer and check?

For now please try these steps:

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

HP Recommended

Thanks Man, this helped a lot. It worked like a charm.

HP Recommended

Hi @Ugo-Daniels,

 

I reviewed the post completely. I am happy for you that the issue got fixed. You've displayed excellent troubleshooting skills, commendable attitude and immaculate patience to try and resolve it. Kudos to you for a job well done. 🙂

 

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this asAccepted Solutionas it will help several others with the same issue to get it resolved without hassles.

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

DavidSMP
I am an HP Employee

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