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HP Recommended

The hello face recognition does not work on my hp laptop

1 REPLY 1
HP Recommended

@Ini5 

 

Welcome to the HP Community --

 

Your computer might – or might not -- have the required IR camera needed for Hello Face.

IR camera is a specialty device and is not standard on all computers.

 

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

  

 ===============================================

Look for the results for “WEBCAM” / Camera

 

NOTE:  Newer models list the device as “camera

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

Look for an entry that includes “ IR ” as the type of camera

 

Example - Device Manager > Biometrics (Fingerprint) and Camera / Webcam

Device_Manager_Biometrics_Camera_1Device_Manager_Biometrics_Camera_1

 

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References / Resources

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.