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- HP Community
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- The hello face recognition does not work on my hp laptop

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09-24-2023 08:12 AM
Welcome to the HP Community --
Your computer might – or might not -- have the required IR camera needed for Hello Face.
IR camera is a specialty device and is not standard on all computers.
Start Here >> Known Solutions:
HP PCs - Troubleshooting Windows Hello Face Recognition
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Look for the results for “WEBCAM” / Camera
NOTE: Newer models list the device as “camera”
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Look for an entry that includes “ IR ” as the type of camera
Example - Device Manager > Biometrics (Fingerprint) and Camera / Webcam
Device_Manager_Biometrics_Camera_1
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References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
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