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The monitor no longer receives a signal

Pavilion 550-100nl
Microsoft Windows 10 (64-bit)

Hi everyone, I own an HP Pavilion 550-100nl. Today while I was turning on the computer, the monitor to which it is connected via HDMI no longer receives a signal. I tried to connect another monitor to the computer but it does not work. While the monitor I use for the Pavilion, connecting it to another computer works properly. I think it's a driver problem, but how can I install them on my computer if I can not see the screen? Thanks in advance.

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The monitor no longer receives a signal

Your desktop computer: HP Pavilion 550-100nl Desktop PC Product Specifications

 

has Video Graphics:

 

AMD Radeon R5 330

• Board: 4 layer
• Dimensions: 4.518 in x 2.712 in
• Memory size: 2 GB
• Engine clock: 650 MHz
• Memory clock: 900 MHz
• Multi Display Support: N/A
• Supports Blu-ray
• Total power consumption: <25 W


Integrated graphics

• AMD Radeon Integrated Graphics
• Specific graphics depend on the processor. See the processor upgrade information section for more information.

 

Note: Integrated graphics does not work if a graphics card is installed

 

Physically remove the add-in Radeon adapter, and connect a monitor to the integrated graphics port.

Now, do you see anything?


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The monitor no longer receives a signal

 I'm not very expert on the subject, what should I do?

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The monitor no longer receives a signal


@Diego- wrote:

 I'm not very expert on the subject, what should I do?


Disconnect the AC power from the computer.

Remove the side-panel, to expose the motherboard.

Physically remove the add-in Radeon adapter.

Connect a "known-good" monitor to the integrated graphics port.

Reconnect the AC power.

Power-on the computer.

Now, do you see anything?

If not, it's time for you to take the computer, and the add-in adapter, to a professional computer technician, and pay for assistance.

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The monitor no longer receives a signal

What is the Radeon adapter add-in and how can I remove it?

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@Diego- wrote:

What is the Radeon adapter add-in and how can I remove it?


Here's two images:

 

 

 

 

The upper image shows a graphics adapter card with both DVI-output and S-Video output.

Your card probably has HDMI output, too.

 

The lower image shows the black-coloured slot into which the card fits.

Notice the single screws vertically along the left-edge - one for each metal-bracket "spine".

 

First, you will need to remove the screw that holds the "spine" of the installed card.

 

Notice at the right-hand end of the black-slot that there seems to be a "finger" to help hold the card in the slot.

You'll have to pull the finger to release the finger's "grab" of the card.

Then, you can lift out the card.

 

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