cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Skalder1
New member
2 1 0 0
Message 1 of 4
342
Flag Post

The smart hard disk check has detected an imminent failure.

HP Recommended
HP ENVY Phoenix 810-160 Desktop PC
Microsoft Windows 8.1 (64-bit)

Hello, after running diagnostic  hard disk I've got failure ID:

xxxxxx*xxxxxx*xxxxxx*xxxxxx

Failed test: Hard Drive 2

Disk Name: SanDisk SDSA6DM-016G-1006.

I'm not sure did backup system was performed, but I have saved all my data on external hard drives. 

My question is: will replacement of hard disk 2 affect my Windows 8.1 operating system and currently installed software on this computer? 

Thank You!

 

3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,454
Message 2 of 4
Flag Post
HP Recommended

@Skalder1

 

This is a Hardware issue. Please contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Skalder1
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I was there and I had chat with robot. Also I was transferred here, to the HP Support Community three times while I was trying to get the correct answer. I'm trying to talk with alive person to resolve my computer issue. In the future, I would never buy again any products from HP. I hate the situation I'm stuck with.  

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,454
Message 4 of 4
Flag Post
HP Recommended

@Skalder1

 

I understand your concerns and frustration

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation