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Skalder1
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Message 1 of 4
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The smart hard disk check has detected an imminent failure.

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HP ENVY Phoenix 810-160 Desktop PC
Microsoft Windows 8.1 (64-bit)

Hello, after running diagnostic  hard disk I've got failure ID:

xxxxxx*xxxxxx*xxxxxx*xxxxxx

Failed test: Hard Drive 2

Disk Name: SanDisk SDSA6DM-016G-1006.

I'm not sure did backup system was performed, but I have saved all my data on external hard drives. 

My question is: will replacement of hard disk 2 affect my Windows 8.1 operating system and currently installed software on this computer? 

Thank You!

 

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Skalder1

 

This is a Hardware issue. Please contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Skalder1
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Message 3 of 4
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I was there and I had chat with robot. Also I was transferred here, to the HP Support Community three times while I was trying to get the correct answer. I'm trying to talk with alive person to resolve my computer issue. In the future, I would never buy again any products from HP. I hate the situation I'm stuck with.  

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KrazyToad
HP Support Agent
HP Support Agent
21,555 21,542 1,304 1,328
Message 4 of 4
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@Skalder1

 

I understand your concerns and frustration

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

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