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HP Recommended
Microsoft Windows 10 (64-bit)

I bought this laptop last year (Feb 2021).  I noticed it got extremely hot and the fan sounded like an airplane taking off.   I bought a laptop stand to create ventilation and set the cooling settings to keep it cooler.  On several occasions I have opened up the laptop while it was sleeping to find the screen completely black.  The fan would be running like crazy.  I have to press and hold the power button to do a hard restart in order to get the screen to come back.  This happens on occasion, even though the laptop is always on the stand.  This morning I turned the laptop on to see a Thermal shutdown warning window, and then it restarted on it's own. 

Is there something wrong with this computer, or is this way that HP designed the computer to work?  I have several projects I am working on at any given moment, and prefer not to have to shut down my computer every time I walk away.  Unfortunately, if I don't, I risk losing work that I've done.  Is there a solution to this, or is this something I have to live with?

1 REPLY 1
HP Recommended

check and try

https://www.youtube.com/watch?v=qlemDe8c20g

 

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Windows 11 22h2 inside , user

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This video shows how to clean the air vents in your HP Notebook computer. You should regularly clean the vents to remove any dust or debris. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For ...
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