Thermal shutdown- HP 360 Spectre

TraciParis · ‎02-06-2022

I bought this laptop last year (Feb 2021). I noticed it got extremely hot and the fan sounded like an airplane taking off. I bought a laptop stand to create ventilation and set the cooling settings to keep it cooler. On several occasions I have opened up the laptop while it was sleeping to find the screen completely black. The fan would be running like crazy. I have to press and hold the power button to do a hard restart in order to get the screen to come back. This happens on occasion, even though the laptop is always on the stand. This morning I turned the laptop on to see a Thermal shutdown warning window, and then it restarted on it's own.

Is there something wrong with this computer, or is this way that HP designed the computer to work? I have several projects I am working on at any given moment, and prefer not to have to shut down my computer every time I walk away. Unfortunately, if I don't, I risk losing work that I've done. Is there a solution to this, or is this something I have to live with?

Prométhée · ‎02-06-2022

check and try

https://www.youtube.com/watch?v=qlemDe8c20g

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Create an account on the HP Community to personalize your profile and ask a question