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06-23-2020 02:20 PM
Product: Envy X360
Operating System: Microsoft Windows 10 (64-bit)
Took the current Bios update and now the laptop will not boot without entering a Bitlocker recovery key. Bitlocker was never installed by me onto the laptop.
We need to find a way to recover the Bitlocker key it requires.
1 REPLY 1
06-23-2020 02:39 PM
Thank you for using HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
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