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Touchsmart All in One screen does not wake up. I hear what sounds like the drive or fan come alive,

Touchsmart 320 PC
Microsoft Windows 10 (32-bit)

All in One screen does not wake up after entering sleep mode. I hear what sounds like the drive or a fan come alive, but the screen stays blank.

 

I have checked the sleep settings; I have tried the "win key, alt, shift, b", that I read somewhere. I have to unplug the power and then restart the computer.

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Touchsmart All in One screen does not wake up. I hear what sounds like the drive or fan come alive,

@woodeo1,

 

Welcome to HP Support Community,

 

Let's Run Windows Updates troubleshooter -

 

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

  1. In Windows, search for and open the Device Manager. 

  2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

  3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

  1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

  2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

  3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents:  HP Desktop PCs - Updating the BIOS (Basic Input Output System) 

For more steps, please Click here

 

Let me know how it goes for further assistance!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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