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‎12-30-2019 07:32 PM

HP Recommended
Product: 24-e027c
Operating System: Microsoft Windows 10 (64-bit)

Trying to install a Samsung 860 EVO SSD  in an HP All-in-One - 24-e027c   win 10 home 64 bit.  

Data appeared to migrate OK with Samsung Migration tool. 

PC will not even boot to Bios with new SSD installed.  

Replaced old Drive and PC boots fine.  

Can read SSD and see all  migrated data when connected  SATA to USB.   

 

Is the  SSD  supported on the  HP All-in-One - 24-e027c   win 10 home 64 bit PC?   

3 REPLIES 3

‎12-31-2019 11:52 AM - edited ‎12-31-2019 11:53 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I have had hit and miss luck using Samsung's data migration software.

 

I would try cloning the existing OS disk using Macrium Reflect free(Link).

 

A failure to load Windows after using this method (Macrium) could mean the new SSD may be faulty or your PC's BIOS has an issue with the Samsung drive.

 

Connect this Samsung drive having your Samsung migrated OS image to a different PC as the boot disk. See if it will POST and load Windows. At minimum you can verify the Samsung disk is recognized in the BIOS.

 

Regards

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‎01-02-2020 06:10 PM

HP Recommended

Thanks for the assist.  

 

the Macrium Reflect  is a nice  utility.     but  still not working. 

 

The drive is OK - works in other PC.   

 

I contacted Samsung also and they too are leaning towards the AMD motherboard SATA chipset not supporting this SSD.   

 

 

Was this reply helpful? Yes No

‎01-03-2020 07:09 AM

HP Recommended

Hi,

 

You're very welcome.

 

That's too bad, sorry to hear this.

 

HP makes similar drives. 

 

Regards

Was this reply helpful? Yes No
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