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Salluy
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Message 1 of 2
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Turn's On Hangs and Shut'sOff

HP Recommended
HP ALL IN ONE MS220
Microsoft Windows 7 (32-bit)

I have a problem with my All in One Computer, it worked fine, but recently, Windows 10 was installed and was resinstalling to either W7(Old Version) or Windows 10. My Computer Startes, goes on HP LOgo for few minutes and turns Off. I do not have recovery or OEM Windows to reinstall,.. Any suggestions..

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Lil_Boy_Blue
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Message 2 of 2
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

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W7 and W10 Repair.png

 

If in doubt please ask.

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