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Kamon1
Level 1
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Message 1 of 2
241
Flag Post

Turns its self off then have to leave it for 30min before you can turn it on again

HP Recommended
Pavilion 24-a205na
Microsoft Windows 10 (64-bit)

No reason just shuts down after 30min approx it will start up fine just like having a power cut?

could it be overheating?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Kamon1 I have a few steps that should help resolve the issue:

  • Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
  • Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
  • Have you had any thunderstorms lately, before this issue occurred?
    • If yes, this could be a hardware malfunction that requires a repair.
    • If no, try the below steps:
    • (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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