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jasonr1023
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Message 1 of 10
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UEFI hard drive test fails

HP Recommended
pavillion all in one 24-r0xx
Microsoft Windows 10 (64-bit)

hard drive sDST test failed error code

plhk3g-9a5ahh-gxps3f-60xc03

 

symptoms:

windows boots, gets to login screen.  then is unresponsive or very VERY slow to respond to any mouse movements or keyboard inputs.

I think the hard drive has failed, but need confirmation,

9 REPLIES 9
Paul_Tikkanen
Level 21
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Message 2 of 10
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Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PLHK3G-9A5AHH-GXPS3F-60XC03OKXXXXXXXXXX2/18/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

 

After you replace the drive, using another Windows PC with W7 64 bit or newer, use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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jasonr1023
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Message 3 of 10
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Thank you very much!

 

While I am replacing the drive, can I switch to a SATA based SSD using a 2.5" to 3.5" adapter bracket?

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Paul_Tikkanen
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You're very welcome.

 

Yes you can do that as long as you can find a 3.5" to 2.5" caddy that will work for your needs.

 

They make so many different designs, and some will be much better than others.

 

A SSD is the way to go.

 

 

 

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Prométhée
Level 16
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Message 5 of 10
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Hello
yes that shouldn't be a problem

that said, you must be able to install an m2 type SSD

https://support.hp.com/us-en/product/hp-pavilion-24-r100-all-in-one-desktop-series/19421054/model/21...

One M.2 socket 3, 2280 type for SSD

 

Try to recover your personal data if possible on the HDD

Try this site to find a compatible SSD

Welcome to Crucial USA

Once the data is recovered, you can try formatting the HDD drive, sometimes this allows you to reuse the HDD.
But the data must be backed up regularly

 

You can try several things in order to try to recover your data, I give some explanations here, but in French!

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance

 




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happy New Year
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jasonr1023
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Message 6 of 10
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Are you saying this model has a m.2 slot?

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Paul_Tikkanen
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Hi:

 

Yes, your PC has a M.2 slot where you could install a M.2 SSD as an alternative, but I don't know if the slot supports SATA drives, NVMe drives or both.

 

HP Pavilion 24-r114 All-in-One Desktop PC Product Specifications | HP® Customer Support

 

The Crucial memory/SSD report only shows 2.5" SSD's for sale.

 

Memory RAM & SSD Upgrades | hp - compaq | pavilion 24 series | Pavilion 24-r114 All-in-One | Crucial...

 

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Prométhée
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Message 8 of 10
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@jasonr1023 wrote:

Are you saying this model has a m.2 slot?


yes !

I also say that you can try to recover the data, from your hard drive, replacing it is good, but if we can save what is on it, it is a plus, that we indicate not often to the user!
You can also try to reinstall it in the factory, sometimes this allows you to be able to use it for a certain time, it all depends on the failure, more or less serious!
And you can actually install an M2, format the HDD completely, after recovering the data, and maybe still be able to use it as a second drive!
But with a risk that it breaks down completely!

[edit]

hard to certify, but you have for example a model, same motherboard here

https://support.hp.com/us-en/product/hp-pavilion-24-r100-all-in-one-desktop-series/19421054/document...

Vulcan-UF

you have here the HP reference

(that said I have found other models with another type of ssd M2)


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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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jasonr1023
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Message 9 of 10
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I appreciate everyone's help.

I've disassembled the unit, it does indeed have an 80mm m.2 slot!

The motherboard specifications simply state One M.2 socket 3, 2280 type for SSD...

 

Is it NVMe compatible?  Second question, is it pcie gen 2 x2,  pcie gen 3 x4, or (doubtful) pcie gen 4 x4?

 

Thanks everyone!

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Prométhée
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Message 10 of 10
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We don't have that info here, looked at my previous answer, it just mentioned a m2 NVMe
256 GB PCIe NVMe TLC M.2 Solid State
Try the scan with crucial

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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